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The Case Limited Lifetime Warranty
We warrant each and every Case knife to be free of defects in material and
workmanship for the life of the owner, and we will repair or replace with a new
Case knife, at our option, any Case knife that is defective. That’s how strongly
we feel about the quality of our cutlery. If you believe your Case knife has a
manufacturing defect, mail your knife along with a written explanation of the
problem to: W.R. Case & Sons Cutlery Co., Repairs Department, Owens Way,
Bradford, PA 16701. Case does not warrant its products against normal wear or
misuse. Case knives are not intended to be used as hammers, chisels, pry bars or
screwdrivers. If your knife was damaged due to misuse, our repair department can
analyze the damage and repair it for a reasonable fee. This Warranty gives you
specific legal rights and you may have other rights which vary from state to
state.
Repair Statement
When sending knives to Case, please be sure to note if the knife has sentimental
or collectable value. Knives covered under the warranty that cannot be repaired,
are replaced. If a knife is replaced, the owner does not receive the original
knife back. If a knife has sentimental or collectable value, we will return the
original knife and not replace as noted. You will be contacted by mail if repair
charges apply. Some knives cannot be repaired depending on the limited
availability of parts. Case will furnish a currently manufactured item that most
closely matches the item sent in for repair. Please allow 4 to 5 weeks for
servicing. We recommend that you insure your package. Email the repair center at
repair@wrcase.com
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Jasper, AL
